Ticket Machine Redesign – London Underground

Transport for London (TfL) wanted to take a user-centred design approach to redesigning the interface of their ticket machines.

Using previous user research, we began to create some conceptual designs to support key user journeys.

Low fidelity concepts were taken into research and iterated. The updated concepts were developed into a prototype for further user research. The new interface went live in June 2014.

My Involvement

  • Interaction design
  • Information architecture
  • Prototyping
  • User research


  • 150 M+ uses per year since launch
  • 27 M increase in sales in the year after launch