Altéa reservation desktop – Amadeus

The Amadeus Altéa reservation desktop is used by nearly 400,000 travel agents worldwide.

Despite having a graphical version available, the original command-line interface was preferred by users, so Amadeus looked to a user-centred approach to develop the next generation reservation desktop.

Working in a team, we supported Amadeus throughout the UCD life-cycle, during which I was primarily responsible for interaction and interface design.

My Involvement

  • Requirements gathering
  • Interaction design
  • Prototyping